Returns & Refunds
Returns & Refunds
We want you to be confident ordering Veilo. If it isn't right for your space, you can return it within 30 days of delivery.
What can be returned
- Film that has not been applied to glass, in its original packaging, with the remote and power adapter included.
- Any Veilo product that arrives damaged or doesn't work as described. These are covered at no cost to you.
Because smart film is applied directly to your glass, film that has already been installed can't be returned for a change of mind. If installed film develops a fault, it's covered under our Warranty.
How to start a return
- Contact us through our Contact page with your order number and reason for return.
- We'll reply with return instructions and the return address.
- Ship the item back with tracking. Return shipping is paid by the customer unless the item arrived damaged or defective.
Refunds
Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days.
Damaged on arrival
If your order arrives damaged, contact us within 7 days of delivery with a photo of the damage and packaging, and we'll send a replacement or issue a full refund.